Shipping Policy

At Amelia & Charlotte, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after purchase.

Orders placed on weekends or public holidays may require additional processing time.

Once your order has been processed, you will receive a shipping confirmation email containing tracking information when available.

2. Estimated Delivery Time

After processing, delivery typically takes 8–12 business days.

The estimated total delivery time is approximately 9–15 business days from the date the order is placed.

Delivery times are estimates only and are not guaranteed delivery dates.

Occasionally, delivery times may vary due to factors outside our control, including:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Peak holiday periods
  • High shipping volumes

3. Shipping Costs

We offer free standard shipping on all orders.

No minimum purchase is required to qualify for free shipping.

4. Order Tracking

Once your order has been shipped, you will receive tracking information by email whenever tracking is available.

Customers may use the provided tracking information to monitor the progress of their shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Amelia & Charlotte is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

6. Lost, Delayed, or Undelivered Packages

If your order appears delayed or has not arrived within the estimated delivery timeframe, please contact our customer support team before initiating a payment dispute.

Most delivery issues can be resolved quickly through communication with our support team and the shipping carrier.

We will make reasonable efforts to assist customers in locating delayed shipments and resolving delivery-related concerns.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the Return & Refund Policy.

If an order is already in transit, please wait until it has been delivered and then contact us to initiate a return request in accordance with our Return & Refund Policy.

8. Contact Us

If you have any questions regarding your order, please contact us:

Email: support@ameliacharlotte.com

Our customer support team will be happy to assist you.