Return & Refund Policy
At Amelia & Charlotte, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be in its original condition.
- The item must be returned with all original packaging, tags, accessories, and components (if applicable).
- The item must not show signs of excessive wear, misuse, alteration, or damage not caused by us.
- Proof of purchase or a valid order number must be provided.
Items returned without prior authorization may be refused.
2. How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed, we will provide return instructions and the designated return address.
Please do not send any items back without first contacting us and receiving return instructions.
3. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Depending on the customer's location and the designated return facility, international return shipping may apply. Return instructions and the return address will be provided after a return request has been approved.
Please note that approved returns may be directed to our designated international return processing facility.
Original shipping charges are non-refundable unless otherwise required by applicable law.
4. Refunds
Refunds are processed after the returned item has been received and inspected.
If the return is approved, the refund will be issued to the original payment method used for the purchase.
Depending on the payment provider and financial institution, it may take several business days for the refund to appear on the customer's account after it has been processed.
If a return is not received, a refund cannot be issued.
5. Size, Fit, and Preference-Related Returns
Because sizing and personal preferences may vary, items that are:
- Too small
- Too large
- Too narrow
- Too wide
- Different from personal expectations regarding fit
may still be returned in accordance with this policy, provided they remain eligible for return.
Fit or sizing concerns do not automatically indicate that an item is defective.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include clear photos showing the issue so that we can review and resolve the matter promptly.
Depending on the circumstances, we may offer:
- A replacement item
- A refund
- Another appropriate resolution
7. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it can no longer be canceled and must follow the return procedure described in this policy.
If an order is already in transit, please wait until it has been delivered and then contact us to initiate a return request.
8. Refused or Ineligible Returns
We reserve the right to refuse returns that:
- Do not meet the requirements of this policy.
- Show signs of use, misuse, damage, or alteration not caused by us.
- Are returned without prior authorization.
9. Customer Support
We encourage customers to contact us directly with any questions or concerns regarding their order so that we can work toward a prompt and fair resolution.
Email: support@ameliacharlotte.com
We are committed to providing helpful customer support and resolving issues fairly and efficiently.