You’ll receive an order confirmation email after checkout. If you don’t see it, please check your spam folder or contact us—we’re happy to help.

Once your order is processed, you’ll receive a tracking number by email. You can track your order anytime using our “Track Your Order” page.

Orders are usually processed within 1–5 business days. Please note that processing times may vary slightly depending on demand.

Orders are typically delivered within 7–14 business days after shipment. You’ll receive a tracking number as soon as your order is processed so you can follow its journey.

If your order hasn’t been processed yet, we may be able to update your address. Please contact us as soon as possible. Once the order has been processed, changes are no longer possible.

Orders can be canceled within 24 hours of purchase. After that, the order may already be in processing and cannot be canceled.

If your order hasn’t been processed yet, contact us immediately and we’ll do our best to help. Once shipped, changes are no longer possible.

If you’d like to request a return, please contact our support team and we’ll guide you through the process. For full details, please see our Return Policy.

We recommend checking our size guide before placing your order. If you’re unsure, feel free to contact us—we’re happy to help you choose the best fit.

We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Payment is securely processed at checkout.

You can reach us anytime at info@ameliacharlotte.com. We aim to respond within 12 hours. To ensure a faster response, please send only one message per inquiry.